September 13, 2023

Customer Alert – Beware of Fraudulent Calls

Please be aware that BayCoast Bank customers have received phone calls from fraudsters that appear to be coming from the Bank’s main telephone number.

The perpetrators then inform the customer of “fraud” on their account and ask them to verify their account and non-public personal information. Beware of scammers who request details such as online banking credentials, account numbers, debit card digits, CVV, or PINs. Remember, this is a fraudulent tactic – never share your account information.

Note that BayCoast Bank will NEVER contact our customers and ask them to verify any specific account or personal information.

In the event of suspicious activity detection, we may get in touch to confirm details such as the involved merchant or transaction amount, but remember, we will never solicit your account or personal details over calls, texts, or emails that we’ve initiated. Do not engage with any text messages or emails requesting your account information.

Customers are advised, if they receive similar requests for personal information over the phone, to disconnect the call and notify the Bank immediately.

If you ever have any questions or concerns about requests for information that may seem related to BayCoast Bank, please contact us at 508-678-7641.

Print Friendly, PDF & Email